Our commitment to your privacy
We will always handle your personal information securely and carefully. We will only use your personal information with your consent and when it is necessary for us to deliver you a service or perform other business functions and activities. We will not use your personal information for purposes unrelated to the services we provide, unless first obtaining your consent. We will always use fair and lawful means of collecting personal information. In most circumstances, we will collect personal information directly from you.
What we collect
The type of personal information we collect is dependent on the type of service or interaction you wish to receive. Personal information we collect may include: your name, address, phone and other contact details (phone, email etc), date of birth, gender, merchandise information (purchases, orders etc), method of payment. You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information, products, or services.
How we collect it
The personal information we collect is supplied directly by you. For example, the details you provide us when you place an order, open an account, subscribe to our emails, join a mailing list, enter a competition, submit an enquiry, or provide feedback to us. Where we wish to collect personal information about you via the internet, we will expressly ask you for that personal information and explain the purpose for which we are requesting the personal information (e.g. to add you to a mailing list).
Why we collect it
We collect personal information for several reasons, including: to deliver and improve the products and services that we offer you, to complete other transactions with you, to protect against fraud or theft, to provide offers and promotions that we consider may be of interest or benefit to you, and to generally provide you with a premium customer experience.
Who we share it with
Your personal information will be held by Nest & Nook Pty. Ltd. We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date. We do not sell your personal information to other parties. However, we will often need to pass your personal details, such as your name and address, to companies who perform part of our service delivery, for example, organizations such as postal service providers or other agencies that assist us in the conduct of competitions. We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorized by law, which may include:
• Emergency situations and assisting law enforcement agencies
• Accessing and updating your personal information
• Where we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers, or others.
If you wish to access or correct any personal information we hold about you, please contact us using the Contact Form. We request that you provide as much detail as you can about the particular personal information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that personal information to you subject to any restrictions on fees imposed by law. In certain circumstances, we may decide to not correct your personal information. If that is the case, we will give you our reasons for that decision and will attach to the personal information a statement of the correction sought but not made.
If you have any questions or feedback about privacy, or wish to make a complaint, please contact us with the Contact Form.