Return Policy

Changed your mind? – our 100% money back guarantee

Shop with confidence with our 30-day 100% money back guarantee

 

We want to ensure that you are completely happy with your purchase.

Tell us within 30 days if you want to return the item. If the item is still in original re-saleable condition with original packaging (ready to put back on the shelf), we’ll offer a full refund.

Please be aware that the shipping costs to return the item are for you.

If you would like to return your item for your money back, please follow the below procedure.

 

1. Contact us on icare@nestandnook.store with your order number and item that you wish to return.
2. You will receive a return authorisation number and our return address.
3. Include the return authorisation number with your returned item so your return can be processed as soon as possible. Any free promotional items must be included in the return.

 

The item cannot be opened, used, worn or damaged, and should be in a 100% re-saleable condition (ready to be put back on the shelf) when we receive the item.

You cannot stick or write anything on the item or its packaging. You can only write or place postage stickers on outer postage packaging.

We recommend that you use registered post for all returns, as we cannot be responsible for items should they be lost in transit.

Once the refund is approved, we will transfer the fund via the same payment method with which you paid your order.

Warranty

We offer a 12-month manufacturing warranty with our products when used in private households, for your peace of mind.

When contacting us that something is amiss, photos or videos showing the issue will speed up the process.

Once we have agreed to your request we will give you return instructions to help you return the item, and we’ll pay for the return shipping costs.

We won’t provide a refund or replacement if the product is misused, mishandled or mistakenly installed.

How to return an item under warranty

1. Contact us on icare@nestandnook.store with your order number and item that you wish to return. Describe the issue in detail, plus photos or a video clip.
2. We send you a shipping label and a return authorisation number.
3. Include the return authorisation number with your returned item so your return can be processed as soon as possible. Any free promotional items must be included in the return. Re-use original packaging where possible.

 

You cannot stick or write anything on the item or its packaging. Please only write or place postage stickers on outer postage packaging.

We either will send you a refund or a replacement product. If we send you a replacement product, we will do so at our cost.

To allow for the time it takes to process your return, bear in mind that it can take up to 2 weeks for you to receive the refund.

Delivery

We ship our products to you for free within the USA.

For shipping to an address outside the USA, please contact us first on icare@nestandnook.store.

We work with a number of couriers so that we can ship as quickly as possible and keep our products reasonably priced.

Undeliverable packages

In the unlikely event that your parcel is returned to us, we will contact you via email.

Contact us

We are only happy if we can give you the best shopping experience. So please tell us about it!

Please use the contact form or email us on icare@nestandnook.store if you have any questions or issues.

We are proud of our customer satisfaction rating and we want you too to be happy with our products and services. If that’s not yet the case, please contact us so we can help you.

 

We look forward to hearing from you!